Frequently Asked Questions

The best way to identify the correct part is to locate the model and serial number of your HVAC system, which is typically found on a label or plate on the unit. If possible, also note the part number from the failed component. With this information, we can help identify the exact replacement part you need. If you're unsure, you can also describe the symptoms your system is experiencing, and our experts can help diagnose which component might be failing.

In many cases, yes. Universal or compatible replacement parts are designed to match the specifications of OEM (Original Equipment Manufacturer) parts and can function well in your system. These parts often cost less while providing similar performance. However, for certain critical components or systems still under warranty, OEM parts may be preferred or required. We can advise on the best options for your specific situation.

To help us find the correct part quickly, please have the following information ready: 1) The make and model of your HVAC system, 2) The system's serial number, 3) The part number of the failed component (if available), 4) A description of the problem your system is experiencing, and 5) The age of your system. Photos of the failed part can also be extremely helpful in identifying the correct replacement.

Yes, we specialize in sourcing parts for older and discontinued HVAC systems. Through our extensive network of suppliers and specialized inventory sources, we can often locate hard-to-find components for legacy equipment. In cases where the original part is no longer manufactured, we can typically identify compatible alternatives that will work with your system.

Compatibility depends on several factors including the exact make, model, and sometimes the production date of your HVAC system. When you provide us with your system's information, we cross-reference it with manufacturer specifications to ensure the part is fully compatible. For unusual or complex situations, we may consult additional technical resources or the manufacturer directly to verify compatibility.

While it's technically possible to replace just one component of a paired system (like replacing just an outdoor condensing unit without replacing the indoor evaporator coil), it often presents compatibility issues, especially in newer, high-efficiency systems. Mismatched components can lead to reduced efficiency, premature failure, and in some cases may void warranties. We can advise on the best approach based on your specific system and situation.

Many common parts are available for same-day or next-day delivery across Metro Vancouver. For specialized or rare components, delivery typically takes 1-3 business days, depending on supplier inventory and location. Emergency services are available for critical situations, and we can often expedite sourcing for urgent needs.

No, we don't have a minimum order requirement. Whether you need a single small component or multiple parts for a large project, we can accommodate your needs. We focus on providing the exact parts you need without requiring unnecessary additional purchases.

Yes, we offer bulk ordering options that are particularly useful for contractors and property managers who maintain multiple systems. Bulk orders typically qualify for quantity discounts, and we can set up recurring order schedules for parts that you use regularly. Contact us for information about our bulk pricing tiers.

We accept major credit cards, e-transfers, and direct bank transfers. For established business customers and contractors, we can also set up net terms with approved credit. Please contact us for details about payment options and requirements.

Yes, we understand that HVAC failures often occur at inconvenient times. We offer after-hours emergency sourcing for critical situations. While availability depends on our supplier network's operating hours, we make every effort to locate essential parts as quickly as possible, even outside standard business hours.

Yes, we can help identify the correct part based on your system information and the symptoms you're experiencing. Our technical team is experienced in cross-referencing system models with component requirements. The more information you can provide about your system (make, model, serial number) and the problem, the more accurately we can identify the needed part.

Yes, we offer delivery throughout Metro Vancouver and surrounding areas. Delivery times depend on your location and part availability, but most in-stock items can be delivered same-day or next-day within the Vancouver area. For outlying areas, delivery typically takes 1-2 additional business days.

Yes, in many cases you can arrange to pick up parts directly from our supplier locations around Metro Vancouver. This option is particularly useful for urgent needs when you can't wait for delivery. Once we source your part, we can provide pickup location details and ensure the part is set aside in your name.

Delivery fees vary based on location and order size. For orders above a certain value (typically $200) within Metro Vancouver, delivery is often included at no additional charge. For smaller orders or locations outside our standard service area, a nominal delivery fee may apply. We always disclose any applicable fees before finalizing your order.

All parts are carefully packaged to prevent damage during transit. Sensitive electronic components receive additional protection with anti-static packaging. Larger components are secured with appropriate cushioning materials. Our goal is to ensure your parts arrive in perfect condition, ready for installation.

For urgent needs, we offer priority sourcing and expedited delivery options. In many cases, we can arrange same-day delivery for critical components within Vancouver and immediate suburbs. For extremely time-sensitive situations, we can also coordinate courier services or provide pickup options from the nearest available supplier location.

We focus exclusively on parts sourcing and do not provide installation services directly. However, we can refer you to qualified HVAC contractors in your area who can properly install the parts you purchase. For DIY installations, we can provide basic guidance on installation procedures, though we recommend professional installation for most components.

Yes, our technical team can help diagnose potential part failures based on the symptoms your system is displaying. While a definitive diagnosis sometimes requires physical inspection, we can often narrow down the likely culprits based on your description of the problem, the system's behavior, and our experience with common failure patterns in specific models.

Many manufacturer-packaged parts include basic installation instructions. For parts that don't include documentation, we can often provide access to digital installation guides or technical sheets. For complex installations, we recommend consulting your system's service manual or working with a qualified technician.

This depends on your warranty terms and who performs the installation. Many manufacturer warranties require that parts replacement be performed by licensed HVAC technicians using approved components. Using non-OEM parts might affect warranty coverage in some cases. We recommend checking your warranty documentation or consulting with the manufacturer before proceeding with repairs on systems under warranty.

HVAC systems can sometimes present complex diagnostic challenges, and occasionally a replaced part may not resolve the issue if there are multiple problems or if the diagnosis was incorrect. While we can't accept returns on installed parts for hygiene and safety reasons, we're committed to helping you resolve your system issues and can provide additional diagnostic assistance if the initial repair doesn't solve the problem.

While we don't provide comprehensive technical support for installations, we can offer basic guidance for DIY installers and help clarify installation instructions. For professional installers facing unusual challenges with parts we've supplied, we can provide additional technical information or clarification about component specifications and compatibility.

Unused, unopened parts in original packaging can typically be returned within 30 days of purchase. A restocking fee may apply for certain items. Custom-ordered or special-order parts may not be eligible for return unless defective. Installed parts cannot be returned for hygiene and safety reasons. All return requests must be accompanied by proof of purchase.

Yes, most parts carry the manufacturer's warranty, which typically ranges from 90 days to one year, depending on the component and manufacturer. This warranty generally covers defects in materials and workmanship but does not cover damage from improper installation or usage. We can provide specific warranty information for any part you purchase.

If you receive a part that appears to be defective upon arrival or fails during the warranty period, contact us immediately. We'll work with you to verify the defect and arrange for a replacement under the manufacturer's warranty. For immediate needs, we can often expedite a replacement part while the warranty claim is being processed.

Yes, we serve both residential homeowners and commercial clients, including contractors, property managers, and facility maintenance teams. We offer specialized services for commercial customers, including bulk ordering, priority sourcing, and technical support for complex commercial HVAC systems.

We source parts for all major HVAC brands including but not limited to Lennox, Trane, Carrier, York, Goodman, Rheem, Daikin, Napoleon, American Standard, Bryant, and KeepRite. Our extensive supplier network allows us to find components for virtually any brand or model, including older and less common systems.

Once your order is placed, you'll receive confirmation with estimated sourcing and delivery times. For updates on pending orders, you can contact us directly by phone or email, and we'll provide you with the latest information on your order status, including sourcing progress and expected delivery times.

Yes, we offer special pricing for HVAC contractors and service companies through our contractor program. We also provide loyalty discounts for repeat customers. Volume discounts are available for bulk orders. Contact us for details about our contractor program and other discount opportunities.

We serve the entire Metro Vancouver region, including Vancouver, Burnaby, Surrey, Richmond, Coquitlam, North Vancouver, West Vancouver, Langley, New Westminster, Delta, Maple Ridge, Chilliwack, and Abbotsford. We can also arrange shipping to other areas in British Columbia for special orders.

We take several steps to ensure you get the correct part. First, we carefully match your system information (make, model, serial number) with manufacturer specifications. For critical components, we may double-check compatibility with technical resources. We can also verify compatibility using the old part number or photos of the existing component. Our goal is to get you the right part the first time, avoiding costly returns or installation issues.